Retailers below are official hince distributors around the world where you can buy authentic hince products.
THAILAND
hince Thailand Shopee Official
hince Thailand Lazada Official
EVEANDBOY
Beautrium
VIETNAM
VIETNAM Vietnam Official Store
hince Vietnam Shopee Official
hince Vietnam Lazada Official
TAIWAN
Taiwan Official Store
hince Taiwan Shopee Official
PHILIPPINE
BEAUTY BAR
U.S.A.
COSTCO ONLINE
If you do not receive your parcel for more than 30 days, please contact our Service Center ([email protected]) with the form below.
[Missing Package]
Order Creation Date :
Order Number :
Recipient Name :
Phone Number :
1. Order Cancellation
- If your order status is "Pending" you can request for cancellation from your order page.
- If your order status is "In Progress" and the tracking number is updated, it means the parcel has already been shipped and cannot be canceled.
2. Order Change
- If you want to change your order item or change the address, please cancel the original order and make a new order.
- If your order status is "In Progress" and the tracking number is updated, it means the parcel has already been shipped and cannot be canceled or changed.
1. Countries available for international Shipping
- Currently, hince provides international shipping service to the below countries.
U.S.A
AUSTRALIA
SINGAPORE
MALAYSIA
TAIWAN
We will be expanding our shipping service to more countries soon. Please refer to “OFFICIAL RETAILERS” to find official distributors of hince around the world.
2. Shipping Rates
- Free shipping for orders of $50 or above.
- $10 to all the countries available for shipping.
3. Parcel Tracking
- You can track your package at ... with your tracking number.
Any inquiries regarding the order should be made within 7 days from the day the delivery was completed.
1. Return & Exchange
Due to the nature of overseas shipping, Return or Exchange in any case is not possible.
2. Refund for Damaged/ Defective/Wrong Items
- hince only accepts refunds on items (Received Damaged/ Defective/Wrongly Shipped) purchased through 'en.hince.co.kr
- If you purchased any of our products from a third-party retailer, please contact the retailer or the store directly for further assistance.
- Fill in the form below and send it to our Service Center ([email protected]) within 7 days after order delivery completion along with a video
or an image of the received parcel.
[Refund Request]
Order Number :
Recipient Name :
Phone Number :
Damaged/ Defective/Wrongly Shipped item :
Image/Video :
- If the item is partially damaged or defective, customers can get a partial refund for the
items in question. For partial refunds, the shipping fees are not refundable. However, in the case of whole items being damaged or defective, the
shipping fee will also be refunded.
Points accumulation
Earn 0.005% of point from your purchase. And 1 point = 1 thb
Free shipping (for orders over 800 THB)
"First Purchase Discount" for New Members
New members who sign up for the program will receive a 10% discount on their first purchase (up to 100 THB).
Annual Membership: Member Levels Based on Total Purchases Over 12 Months
(The total amount spent by the customer in that year will accumulate and determine the level upgrade or downgrade.)
SILVER Level
Total purchases between 0 - 10,000 THB
- 3% discount on the next purchase
- 3% birthday discount coupon
GOLD Level
Total purchases between 10,000 - 20,000 THB
- 5% discount on the next purchase
- 5% birthday discount coupon
PLATINUM Level
Total purchases between 10,000 - 30,000 THB
- 5% discount on the next purchase
- 5% birthday discount coupon
- Invitation to special events
DIAMOND Level
Total purchases over 30,000 THB
- 10% discount on the next purchase
- 10% birthday discount coupon
- Invitation to Special Offline Event
- New Product Exclusive PR KIT Trial
You CAN make purchase without signing in.
Choose "Continue as a guest" after you click the "Buy" button for our products.
However, you will not be able to get the same benefits that the members receive!
Please use the "Forgot Password" menu, or contact us through question board
You can use your mileage if you have more than $3 worth mileage accumulated.
If you have transferred money to our account, but the order status says that they payment is not done yet, there are some possible reasons.
(Usually, if you pay the right amount of money with right name, it will take 10-15 mins for the status of your order to be changed)
1) The amount of money might have not been accurate
- Please do not transfer the amount you are short of
- Contact us through our Question Board, we will help you ASAP
2) The name of depositer could be differerent from the name of the person who ordered
- The system cannot automatically detect the transferred money if the name does not match
- Contact us through our Question Board, we will help you ASAP
We are trying our best to let every customer all around the world to receive our products ASAP.
However, due to the nature of international shipping, it is difficult to guarantee the exact arrival date of your parcel.
Please check the status of your parcel with the parcel number given at your order.
Please contact us through Q&A board.
We will help you with the bundle(or combined) delivery.
